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Freshworks (Freddy AI)
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About Freshworks (Freddy AI)
Freshworks, founded in Chennai, embeds Freddy AI across its CX and ITSM products — autonomous support agents, agent copilots, and admin insights. Freddy resolves up to 80% of routine queries autonomously for 73,000+ businesses. First Indian SaaS company to list on NASDAQ ($FRSH).Problem & Unique Value
🎯 Problem Being Solved
Support teams drown in repetitive tickets — Freddy autonomously resolves most and coaches humans on the rest.💎 What Makes It Unique
Chennai-to-NASDAQ pioneer — agentic AI baked into the suite 73,000 businesses already run on.✨ Key Features
- 1Freddy AI Agent: autonomous support
- 2Freddy Copilot for human agents
- 3Freddy Insights for admins
- 4Omnichannel CX automation
- 5ITSM AI for employee service
🤖 AI & Technology
AI Categories
Conversational AIGenerative AIPredictive Analytics
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🗣️ Supported Languages
english
🏢 Industry / Domain
📍 Location & India Context
Headquarters
Chennai, Tamil Nadu
Markets Served
GlobalUSIndia
🇮🇳 Indian Founded0
Details
- Pricing
- SaaS subscription
- Primary Industry
- Other
- Funding
- Public (NASDAQ: FRSH)
- Website
- freshworks.com
Business
- Target Audience
- Support TeamsIT TeamsSMBs
- Investors
- Accel, Sequoia, Tiger Global (pre-IPO)