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Observe.AI
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About Observe.AI
Observe.AI, founded by Indian entrepreneur Swapnil Jain, provides AI agents and conversation intelligence for contact centers. Its VoiceAI agents handle customer calls end-to-end while its analytics evaluate 100% of human interactions. Raised $214M from SoftBank, Menlo Ventures, and Scale Venture Partners. Major R&D in Bengaluru.Problem & Unique Value
🎯 Problem Being Solved
Contact centers can only review 2% of calls manually — Observe.AI evaluates 100% and automates routine calls entirely.💎 What Makes It Unique
One of the most funded Indian-founded voice AI companies — $214M raised, powering enterprise contact centers globally.✨ Key Features
- 1VoiceAI agents for end-to-end call handling
- 2100% conversation QA automation
- 3Real-time agent assist
- 4Auto-summarisation of calls
- 5Revenue & compliance intelligence
🤖 AI & Technology
AI Categories
Speech / Voice AIConversational AINLP
0⚡ API Available
🗣️ Supported Languages
english
🏢 Industry / Domain
📍 Location & India Context
Headquarters
Bengaluru, Karnataka
Markets Served
USIndiaGlobal
🇮🇳 Indian Founded0
Details
- Pricing
- Enterprise SaaS
- Primary Industry
- Other
- Funding
- Series C
- Website
- observe.ai
Business
- Target Audience
- Contact CentersEnterprisesCX Teams
- Investors
- SoftBank Vision Fund 2, Menlo Ventures, Scale VP